FAQs

I want to change my course. How do I do this?
In the first instance, you should discuss the matter with your Adviser of Studies or Supervisor, who may be able to advise you on your options. If you decide that changing course is the best move for you, then your Adviser of Studies can support you through the process. Information on the University's Internal Transfer Policy is available here.

I want to leave my course. What do I need to do?
In the first instance, you should discuss your options with your Adviser of Studies or Supervisor. Withdrawing from your course can have implications on your student finance and fees - you can contact us for individual advice about your circumstances. It is important that students who decide to withdraw follow the University's withdrawal procedure.

Will I get a student loan if I start a new course?
This depends on your situation. Every case is different and the rules of the various funding bodies - for example, Student Finance England, Wales or Northern Ireland, or the Student Awards Agency for Scotland - are quite complex. Get in touch with your student funding body for confirmation, or contact us for advice.

I’d like to apply to the Student Support / University Financial Assistance Fund. What do I need to do?
Click here for information about the Student Support and Hardship Funds, or email supportfund@qub.ac.uk. You can contact SU Advice if you have any other questions about this.

I've read on the Queen's website about Emergency Loans. Can I apply for one of these?
The rules around emergency loans are very strict.  They are only available if statutory funding is late or delayed. They are not an advance on scheduled future funding. If you meet the criteria, contact us on su.advice@qub.ac.uk and we will advise further. 

Do Conduct Regulations extend to something that happened off-campus?
Yes, students can be disciplined for conduct offences that take place off-campus, including making excessive noise, drinking alcohol in a prohibited area, and anti-social or offensive behaviour. This list is not exhaustive - Other examples of off campus misconduct can be found here.

What is a Conduct Committee?
A Conduct Committee, made up on University staff and a Students’ Union Sabbatical Officer, considers allegations of serious misconduct, or allegations of misconduct by students who already have a disciplinary record.  The Conduct Committee also considers appeals against the decision of a Disciplinary Officer. If you are invited to a Conduct Committee we suggest getting in touch with SU Advice as soon as possible.

Do I have to engage with the conduct process?
Students who refuse to engage with the conduct process may be considered to be in contempt of the University’s conduct regulations and may be subject to an additional penalty. Therefore, it’s important that you seek advice and support to fully engage with the disciplinary process.

What are the possible outcomes of a conduct investigation?
The possible outcomes of a conduct investigation vary according to the stage and severity of the offence.

The penalties for various types of offence are outlined in section 5.1 through this link. You can also find more information on the conduct procedure and regulations through this link.

Where alcohol has played a part in a conduct offence, a student may be given the choice to offset all or part of their penalty by attending the Alcohol Education Initiative, which aims to raise students’ awareness of the dangers of excessive alcohol consumption.

Can I appeal against a conduct decision?
In most cases, you have the right to appeal against a Conduct Officer’s decision, provided you have grounds to do so. The Conduct Officer’s decision letter will outline your appeal rights.

You may be able to appeal against the decision of a Conduct Committee. If your case was referred to the Committee by a Conduct Officer and you are unhappy with the Committee’s decision, you may appeal to a Student Conduct Appeals Committee.

Will a conduct offence affect my academic progress?
The impact on your academic progress will depend on the outcome of the conduct process.

A written warning will stay on your student transcript until graduation and may be considered if further offences come to light during the period of study. In the most serious cases, the outcome of conduct proceedings could be suspension or expulsion from the University.

There may be Fitness to Practice implications on some professional courses such as medicine, dentistry, nursing and midwifery, psychology, teaching, social work, pharmacy, professional legal training, and health and leisure.

No matter the outcome, the conduct process itself can be stressful and it is important that you seek help from SU Advice, the Student Wellbeing Service and other support services to help you to continue to focus on your studies.

Can I end my private tenancy early?
You are liable for any rent until the end of the fixed term of your tenancy, and your tenancy agreement will outline what notice period you are required to provide thereafter.

If you wish to end your tenancy early, you will need to talk to your landlord / agent and ask for permission to be released early without financial penalty. It is at their discretion as to whether they agree, and is often only granted in exceptional circumstances. Your tenancy agreement might include a 'break clause' outlining when/how a tenancy can be ended - sometimes a landlord or agent will allow a tenant to leave early if they find a suitable replacement tenant and/or pay an early release fee. Such fees should be outlined in the tenancy agreement and should be reasonable.

My tenancy includes unreasonable terms. What can I do?
If you believe the terms of your tenancy are unreasonable, you may wish to contact the Northern Ireland Trading Standards Service who have the authority to deal with unreasonable terms for consumers.

Can I end my Queen's Accommodation contract early?
Normally, this is only possible in the event that (a) you find a suitable replacement student to take over your contract or (b) you permanently withdraw from the University.

You should check your Conditions of Occupancy and/or speak to Queen's Accommodation staff for further clarification.

I've been called for jury service - can I be excused?
Every year, around 33,000 people from the electoral register will receive a juror notice pack. This notice tells you that you may be called for jury service during the following months, but doesn't mean you definitely will. You need to truthfully complete and submit the Form of Return within 14 days of receiving the pack, otherwise you could be fined up to £1,000. Some people will be ineligible for jury service and others may be excused - you can find out more here.

If you are summonsed to attend court but are unavailable with good reason, a judge may be able to excuse you or defer your sitting until a later date. Students who are summoned for jury service should contact their Adviser of Studies to discuss the impact on their studies. Students may ask to be excused or have their sitting deferred if attending court would have an adverse impact on their academic progress. Such a request must be made to the Northern Ireland Courts and Tribunals' Customer Service Centre and should be accompanied by a letter from the University. Such letters are normally accessed through Student Registry Services. Each application for excusal or deferral will be considered on its own merits by the relevant Court's office.

Can you deal with my parent/guardian instead of with me?
As one of the primary aims of the service is to enable and empower students to act for themselves, third parties (such as parents of students) will be asked to encourage the students to contact SU Advice directly. We are happy to signpost parents to other sources of information or to help them find publicly available Queen’s regulations, but we will only discuss students’ issues with the students themselves.

Can you give me advice on immigration and visa issues?
SU Advice is not regulated by the Office of the Immigration Services Commissioner therefore we cannot provide advice on immigration issues. Students should contact Immigration Support Service in the Student Centre at One Elmwood for immigration/visa advice.

The issue I have is with the University. Can you still help me? 
Yes. The great thing is that the advice we provide is independent from the University which means we can be impartial in giving you the best possible advice.